Shufeyr Freelance Agency, including its Shufeyr AI — AI Talent & Data Services operations, recognizes that successful professional engagements depend on clear expectations, transparent commercial arrangements, appropriate confidentiality protections, and mutually understood project responsibilities.

Our agency works with clients seeking professional language services, AI data solutions, multilingual evaluation, and related specialized support.

Client project agreements help establish the scope, deliverables, quality standards, timelines, fees, information handling requirements, and contractual responsibilities associated with individual assignments.

The following principles describe the matters that may be addressed when establishing and managing client engagements.

1. Purpose of Client Project Agreements

A client project agreement establishes the terms under which Shufeyr Freelance Agency provides agreed professional services.

Depending on the engagement, the contractual arrangement may consist of a service agreement, statement of work, accepted quotation, purchase order, or another authorized written agreement.

The purpose is to clarify the parties’ obligations, reduce misunderstandings, and provide an agreed basis for project delivery and evaluation.

2. Scope of Professional Services

Client agreements should identify the services to be performed and the intended project outcomes.

Depending on the assignment, services may include:

• Multilingual AI training data annotation.

• Speech transcription and audio segmentation.

• Translation and localization.

• Subtitling and captioning.

• Linguistic quality assurance.

• AI-generated response evaluation.

• Dataset validation and correction.

• Speech and language data review.

• Multilingual content evaluation.

• Other agreed language and data services.

The availability and scope of particular services depend on the agency’s capabilities, project requirements, and accepted contractual arrangements.

3. Project Requirements and Specifications

Before an engagement begins, the parties should clarify the relevant project requirements.

These may include:

• Languages and language varieties.

• Project objectives.

• Dataset or document volumes.

• Audio or video duration.

• Task complexity.

• Technical specifications.

• Required output formats.

• Annotation guidelines.

• Translation or transcription standards.

• Quality assurance requirements.

• Applicable delivery milestones.

Clear specifications help establish an appropriate basis for pricing, resource planning, and quality assessment.

4. Quotations and Commercial Proposals

Clients may request quotations or proposals for professional services.

A quotation may consider the type of service, language requirements, volume, complexity, turnaround time, quality expectations, and other relevant factors.

Unless expressly stated otherwise, a preliminary quotation or proposal does not automatically establish a binding service agreement.

Pricing and commercial commitments should be confirmed through an authorized arrangement.

5. Agreement Formation and Project Authorization

A project inquiry, introductory discussion, or request for information does not automatically create a contractual obligation.

An engagement should proceed when the relevant parties have appropriately confirmed the applicable terms and authorization to begin work.

Where required, the parties should complete relevant contractual, confidentiality, or onboarding requirements before restricted materials are exchanged or project activities commence.

6. Statements of Work and Project Documentation

A statement of work may provide detailed instructions for an individual project or a defined phase of a broader engagement.

Depending on the assignment, it may specify:

• Project objectives and scope.

• Deliverables and output formats.

• Applicable quality standards.

• Delivery schedules.

• Client dependencies.

• Review and acceptance procedures.

• Fees and payment milestones.

• Authorized tools and workflows.

• Confidentiality and data handling requirements.

• Change management procedures.

A statement of work should be interpreted alongside the applicable service agreement and any agreed contractual hierarchy.

7. Client Responsibilities and Required Materials

Clients should provide the information, instructions, and materials reasonably necessary for the agreed services.

Depending on the project, these may include source documents, audio recordings, datasets, terminology references, annotation guidelines, technical specifications, or evaluation criteria.

Clients should identify relevant restrictions and ensure that materials supplied for processing are authorized for the intended use.

Delays or incomplete instructions may affect the agency’s ability to meet agreed delivery requirements.

8. Rights to Client-Provided Materials

Clients retain their existing rights in materials they lawfully provide, subject to applicable agreements and third-party rights.

Providing materials to the agency does not, by itself, transfer ownership of those materials.

Clients are responsible for ensuring that they have the necessary rights, permissions, or lawful authority for the intended project activities.

The agency’s permitted use of client-provided materials should be limited to the authorized engagement and applicable legal requirements.

9. Deliverables and Output Requirements

Client agreements should clearly identify the expected deliverables.

Depending on the project, deliverables may include:

• Completed translations.

• Reviewed transcripts.

• Annotated datasets.

• Labeled audio or text files.

• Linguistic evaluation reports.

• Quality assurance findings.

• Corrected datasets.

• Localization files.

• Structured review results.

• Other agreed project outputs.

The relevant agreement should establish the required format, level of completeness, and delivery method.

10. Quality Standards and Acceptance Criteria

Quality requirements should be established in a manner appropriate to the service being provided.

Relevant criteria may include linguistic accuracy, consistency, completeness, naturalness, technical compliance, annotation agreement, or adherence to approved guidelines.

Where applicable, the parties should clarify how deliverables will be reviewed and accepted.

Quality standards should be sufficiently clear to support fair evaluation and reasonable correction procedures.

11. Quality Assurance and Review Procedures

Projects may involve quality checks, sampling, peer review, linguistic validation, or other agreed assessment methods.

The nature and extent of quality assurance depend on the applicable engagement.

Review procedures may address:

• Compliance with project instructions.

• Accuracy and consistency.

• Identification of material errors.

• Correction requests.

• Documentation of relevant findings.

• Escalation of ambiguous instructions.

• Final deliverable review.

No universal quality score or error-free guarantee is established by this public policy.

12. Project Timelines and Milestones

Client agreements should identify relevant delivery deadlines and milestones.

Timelines may depend on project volume, language complexity, availability of required materials, review cycles, and other agreed conditions.

Where circumstances materially affect delivery, the parties should communicate through the appropriate authorized channels.

Any changes to agreed deadlines should be addressed according to the applicable contractual arrangements.

13. Project Fees and Payment Terms

Commercial terms should establish the agreed pricing structure and applicable payment obligations.

Depending on the engagement, fees may be calculated using:

• Fixed project pricing.

• Hourly rates.

• Word count.

• Audio or video duration.

• Dataset volume.

• Task or item count.

• Milestone completion.

• Another agreed measurement.

Payment terms may also address invoicing, currency, due dates, applicable taxes, and other relevant financial conditions.

This policy does not establish fixed prices or payment schedules for all clients.

14. Scope Changes and Additional Work

A client may request changes to project requirements after the original scope has been agreed.

Such changes may affect pricing, deadlines, resource requirements, or deliverable specifications.

Material changes should be reviewed and documented through an appropriate authorized process.

Work outside the agreed scope should not automatically be assumed to be included in the original quotation.

15. Revisions and Correction Requests

Client agreements may establish procedures for requesting corrections or revisions.

Relevant terms may distinguish between:

• Corrections of work that does not meet agreed requirements.

• Clarification of ambiguous source materials.

• Changes to client preferences.

• New instructions introduced after delivery.

• Additional services outside the original scope.

The applicable agreement should determine the extent of revision obligations and whether additional charges may apply.

16. Confidentiality and Non-Disclosure Requirements

Client engagements may involve confidential business information, proprietary datasets, private recordings, or other restricted materials.

Confidentiality requirements may be established through a separate NDA or incorporated into the relevant service agreement.

The parties should clarify applicable restrictions on access, use, disclosure, retention, and permitted sharing.

Confidentiality obligations may continue after project completion where required by the relevant agreement or law.

17. Data Protection and Information Security

Where project materials contain personal information or other protected data, the parties should clarify their respective data protection responsibilities.

Relevant contractual provisions may address:

• Authorized processing purposes.

• Permitted categories of information.

• Access restrictions.

• Approved transfer methods.

• Retention and deletion requirements.

• Incident reporting obligations.

• Use of subcontractors.

• Applicable cross-border data transfer requirements.

Any required data processing agreement should be established where appropriate under applicable law.

18. Responsible Use of AI and Third-Party Technologies

Some projects may involve authorized AI-assisted technologies, annotation platforms, transcription tools, translation software, or other processing services.

The parties should clarify which tools may be used and whether any specific restrictions apply.

Confidential client materials must not be submitted to unauthorized third-party systems.

Where third-party tools are required, the agreement should address relevant responsibilities, permissions, costs, and data handling requirements.

19. Freelancer and Specialist Participation

Shufeyr Freelance Agency may coordinate qualified freelance professionals to support authorized client engagements.

Depending on the project, contributors may include linguists, translators, annotators, transcription specialists, AI evaluators, and quality assurance reviewers.

Where required, participation by independent professionals should comply with client approvals, confidentiality obligations, data protection requirements, and applicable contractual restrictions.

The use of freelance contributors does not remove the agency’s obligations under the relevant client agreement.

20. Subcontracting and External Processing

Client agreements should clarify whether subcontracting or external processing is permitted and whether prior approval is required.

Where subcontractors or service providers are authorized, appropriate confidentiality, security, and contractual protections should be considered.

Relevant arrangements must also comply with applicable data protection and cross-border transfer requirements.

21. Intellectual Property and Deliverable Ownership

Client agreements should address intellectual property ownership and licensing where relevant.

These provisions may apply to translations, transcripts, annotations, evaluation reports, datasets, and other professional deliverables.

The agreement may establish ownership transfers, licensing rights, permitted uses, payment conditions, and any rights retained by the parties.

No automatic transfer of intellectual property rights should be assumed solely from preliminary discussions or delivery of work.

22. Accuracy and Limitations of AI-Related Services

Professional AI data and evaluation services may involve human judgment, technical constraints, ambiguous source information, and project-specific quality requirements.

The agency should communicate relevant limitations where they materially affect the agreed services.

AI-generated outputs and evaluation results should not be represented as universally accurate or suitable for every purpose.

Any specific performance commitment must be established through the applicable agreement.

23. Client Review and Feedback

Clients may be asked to review deliverables and provide feedback according to agreed procedures.

Where acceptance periods, review cycles, or correction processes apply, these should be documented in the relevant agreement.

Client feedback should be assessed against the agreed scope and quality requirements.

24. Project Communication and Authorized Representatives

The parties should identify appropriate channels for project communication and, where relevant, the individuals authorized to approve changes or make commercial commitments.

Technical discussions do not automatically authorize amendments to fees, deadlines, or contractual terms.

Material decisions should be confirmed through an appropriate authorized process.

25. Project Suspension, Cancellation and Termination

Client agreements should address the circumstances in which a project may be suspended, cancelled, or terminated.

Relevant provisions may concern:

• Notice requirements.

• Material contractual breaches.

• Outstanding payment obligations.

• Work already completed.

• Treatment of partially completed deliverables.

• Confidentiality obligations.

• Return or deletion of client materials.

• Continuing intellectual property responsibilities.

Any applicable fees, refunds, or remedies depend on the relevant agreement and law.

26. Disputes and Contractual Remedies

Disagreements may arise concerning project scope, quality, payment, delivery, confidentiality, or other contractual matters.

The relevant agreement should identify applicable dispute resolution procedures and available remedies.

The parties should seek to address concerns professionally and with reference to the agreed contractual requirements.

Nothing in this policy removes rights or remedies that cannot legally be restricted.

27. Contract Records and Documentation

Executed agreements, statements of work, accepted quotations, relevant amendments, and other professional records may be maintained for legitimate business, contractual, administrative, or legal purposes.

Such records should be appropriately protected and accessible only to individuals with a legitimate need and authorization.

Retention should follow applicable legal, contractual, and operational requirements.

Confidential client contracts are not published as part of the agency’s public Trust & Legal Center.

28. No Automatic Guarantee of Project Acceptance

Submission of a client inquiry, request for quotation, or project proposal does not guarantee that the agency will accept the engagement.

Acceptance may depend on service availability, project requirements, resource capacity, applicable legal considerations, and agreement on relevant commercial terms.

Any binding commitment must arise from an appropriate authorized arrangement.

29. Contractual Priority and Applicable Law

This public-facing policy describes general principles for client engagements.

It does not replace a signed service agreement, statement of work, or other binding contractual arrangement.

The rights and responsibilities of the parties are governed by their applicable agreements, subject to mandatory legal requirements.

30. Client Contract Inquiries and Official Contact

Clients seeking clarification about project agreements, quotations, confidentiality, service scope, or contractual documentation may contact Shufeyr Freelance Agency through its published channels.

Support Email: support@shufeyrfreelance.com

Phone / WhatsApp: +254 727 080 835

Official Website: https://shufeyrfreelance.com

For formal contractual matters or sensitive supporting documents, email is the preferred initial contact channel so that an appropriate method of sharing information can be arranged.

31. Commitment to Professional Client Relationships

Shufeyr Freelance Agency values clear project requirements, transparent commercial arrangements, responsible data handling, and professional accountability.

Our approach to client project agreements is intended to support mutually understood expectations, reliable collaboration, appropriate protection of confidential information, and high-quality multilingual and AI data services.

We remain committed to building professional relationships based on communication, contractual clarity, responsible service delivery, and respect for the legitimate interests of our clients and professional contributors.