SHUFEYR FREELANCE AGENCY | TRUST & LEGAL

Website Terms of Use

Welcome to the official website of Shufeyr Freelance Agency, a professional agency delivering multilingual language solutions, AI talent support, and data services to businesses, technology companies, research organizations, and international clients.

Through Shufeyr AI Talent & Data Services, we connect organizations with skilled language professionals, data annotators, transcription specialists, linguistic reviewers, and AI evaluation talent. Our services include AI training data preparation, multilingual data annotation, speech transcription, translation, localization, linguistic quality assurance, AI-generated content evaluation, dataset review, and related professional solutions.

These Website Terms of Use establish the general rules and conditions governing access to our website, exploration of our services, submission of business inquiries, freelancer applications, professional communications, and use of available digital features.

We aim to provide a trustworthy, transparent, and professional online environment for clients, freelance professionals, business partners, and website visitors.

Important Notice: By accessing or using our website, visitors agree to comply with these Terms of Use, subject to applicable laws and any separate written agreements governing specific professional engagements.

Permitted Use and Prohibited Activities

Shufeyr Freelance Agency, including its Shufeyr AI Talent & Data Services operations, provides its official website as a professional platform for businesses, technology companies, research organizations, freelance professionals, and other visitors seeking information about our services and opportunities.

Our website may be used to explore multilingual language solutions, AI training data services, data annotation, speech transcription, translation, localization, linguistic quality assurance, AI evaluation, and related professional services.

All visitors are expected to use the website lawfully, responsibly, and in a manner that respects the rights, privacy, security, intellectual property, and legitimate interests of Shufeyr Freelance Agency, its clients, professional contributors, and business partners.

01

Permitted Website Activities

Visitors may use our website for legitimate professional and informational purposes, including:

  • Reviewing information about Shufeyr Freelance Agency and Shufeyr AI Talent & Data Services.
  • Exploring our AI training data, multilingual annotation, transcription, translation, localization, linguistic evaluation, and quality assurance services.
  • Submitting legitimate project inquiries, requests for quotations, and business proposals.
  • Exploring freelance opportunities and submitting professional applications.
  • Communicating with authorized agency representatives regarding projects, partnerships, and service requirements.
  • Accessing publicly available agency policies, professional resources, and announcements.
  • Using available AI-assisted customer support features for legitimate inquiries.

These activities must comply with applicable laws, these Website Terms of Use, and any additional conditions governing specific services.

02

Accurate and Responsible Communication

Visitors, prospective clients, freelance applicants, and professional partners are expected to provide accurate, relevant, and truthful information when communicating with our agency.

Users must not knowingly submit misleading business information, false professional qualifications, fraudulent project requests, or inaccurate identity details.

Individuals communicating on behalf of an organization must have appropriate authority to represent that organization in the relevant interaction.

03

Prohibited Website Activities

Visitors must not engage in activities that compromise the security, integrity, availability, lawful operation, or professional reputation of our website and services.

Prohibited activities include:

  • Attempting unauthorized access to restricted accounts, systems, project resources, or confidential information.
  • Introducing malware, malicious code, or other harmful technologies.
  • Engaging in phishing, fraud, impersonation, identity misuse, or deceptive business practices.
  • Interfering with website functionality, security controls, or legitimate visitor access.
  • Using automated tools to extract restricted content or collect personal information without authorization or another lawful basis.
  • Submitting unlawful, threatening, harassing, discriminatory, or otherwise prohibited material.
  • Misrepresenting an association with Shufeyr Freelance Agency or falsely claiming authorization to act on its behalf.
  • Reproducing, distributing, or commercially exploiting protected website materials in violation of applicable intellectual property rights.
  • Using the website to facilitate unauthorized disclosure of personal information, confidential business records, or protected client materials.
04

Responsible Use of AI Data and Multilingual Services

Visitors and prospective clients seeking AI training data, data annotation, transcription, translation, linguistic quality assurance, or multilingual evaluation services must use our communication channels for legitimate professional purposes.

Project inquiries should accurately describe the intended services, relevant language requirements, dataset characteristics, expected deliverables, and any material confidentiality or compliance considerations.

Submitting a project inquiry does not automatically establish an agreement, guarantee acceptance, or authorize the processing of confidential datasets.

Specific project requirements and responsibilities must be confirmed through appropriate professional arrangements.

05

Client Dataset Authorization and Protection

Individuals or organizations submitting datasets, documents, audio recordings, images, transcripts, or other project materials must have the necessary rights, permissions, or lawful authority to provide those materials for the intended processing.

Visitors must not knowingly submit unlawfully obtained information, unauthorized personal data, or materials that infringe the rights of third parties.

Confidential or sensitive project materials should be exchanged only through appropriate, authorized communication and project-delivery channels.

06

Freelancer and AI Talent Participation

Freelance linguists, translators, transcription specialists, data annotators, AI evaluators, reviewers, and other professionals may use our website to explore opportunities and express interest in professional collaboration.

Applicants are expected to provide truthful information about their language proficiency, qualifications, professional experience, and relevant technical capabilities.

Freelancers must not misrepresent completed work, submit fraudulent credentials, impersonate other professionals, or disclose confidential information obtained through previous engagements.

Selection for an assignment remains subject to relevant qualification assessments, project requirements, and applicable agreements.

07

Confidentiality and Intellectual Property

Visitors must respect the intellectual property rights, confidential information, and proprietary materials of Shufeyr Freelance Agency, its clients, freelancers, and business partners.

Website content, branding, original written materials, and other protected resources must not be reproduced, misrepresented, or commercially exploited without appropriate authorization or another lawful basis.

Client datasets, project instructions, evaluation materials, and professional deliverables remain subject to the applicable ownership, licensing, confidentiality, and contractual arrangements.

08

Responsible Use of Digital and AI-Assisted Support

Where AI-assisted customer support or other digital communication features are available, visitors must use them for legitimate informational and professional purposes.

Users must not deliberately attempt to misuse these features to extract restricted information, impersonate agency personnel, interfere with system operations, or conduct fraudulent activities.

Automated responses are provided for general assistance and do not independently constitute approved quotations, contractual commitments, or guaranteed project arrangements.

09

Reporting Unauthorized or Suspicious Activity

Individuals who identify suspected impersonation, fraudulent activity, unauthorized access, intellectual property misuse, or other violations involving our website or agency are encouraged to report their concerns through our official communication channels.

Reports should include relevant details that support an appropriate assessment without unnecessarily disclosing passwords, financial credentials, or unrelated sensitive personal information.

10

Enforcement and Protective Measures

Where there is reasonable evidence of unlawful conduct, fraudulent activity, security threats, or material violations of these Terms of Use, Shufeyr Freelance Agency may take appropriate action to protect its website, professional services, clients, and business relationships.

Depending on the circumstances, such action may include restricting access to certain website features, reviewing reported concerns, preserving relevant records where lawful, or referring serious matters to appropriate authorities.

Any enforcement measures will be subject to applicable laws and relevant contractual obligations.

Our Commitment: Shufeyr Freelance Agency is committed to promoting a professional, trustworthy, and responsible digital environment that supports legitimate business relationships, multilingual language services, AI data operations, and ethical professional collaboration.

Services, Quotations and Project Agreements

Shufeyr Freelance Agency, through its Shufeyr AI Talent & Data Services operations, provides professional multilingual language solutions, AI data services, and specialized talent support to businesses, technology companies, research institutions, and other organizations.

Our services are designed to support multilingual communication, AI development, training data preparation, language technology evaluation, and related professional requirements.

Information published on our website is intended to help prospective clients understand our capabilities and initiate professional discussions. Specific services, pricing, deliverables, and contractual obligations are subject to individual assessment and agreement.

01

Scope of Professional Services

Our professional service offerings may include:

  • AI Training Data Services: Preparation, collection support, organization, labeling, and review of datasets for authorized AI development and evaluation projects.
  • Data Annotation and Labeling: Text, audio, image, video, and other data annotation activities according to agreed project specifications.
  • Speech Transcription and Audio Processing: Speech-to-text transcription, speaker identification, timestamping, segmentation, and related audio review services.
  • Translation and Localization: Translation, linguistic adaptation, and localization of authorized content across supported languages.
  • Linguistic Quality Assurance: Review of language accuracy, fluency, terminology, consistency, cultural appropriateness, and adherence to project requirements.
  • Multilingual AI Evaluation: Assessment of AI-generated responses, speech outputs, translations, and other language-related outputs against agreed evaluation criteria.
  • Professional AI Talent Support: Coordination of qualified linguists, annotators, evaluators, transcription specialists, reviewers, and other professionals for relevant projects.
  • Related Language and Data Services: Additional services that may be agreed upon based on client requirements, available expertise, and operational capacity.

The availability of individual services depends on the project's language requirements, technical specifications, complexity, resources, and other relevant conditions.

02

Service Inquiries and Project Consultation

Prospective clients may contact Shufeyr Freelance Agency to discuss service requirements, request information, or explore potential professional collaboration.

To facilitate an appropriate assessment, clients may be asked to provide relevant project details, including:

  • The nature and objectives of the project.
  • Required languages, dialects, or geographic coverage.
  • Dataset type, format, volume, or estimated workload.
  • Expected deliverables and quality requirements.
  • Proposed timelines and project milestones.
  • Confidentiality, data protection, and compliance requirements.
  • Any additional technical or operational specifications.

Submitting an inquiry does not automatically establish a contractual relationship or guarantee acceptance of the proposed project.

03

Quotations and Pricing

Service quotations are generally prepared based on the information provided by the prospective client and the requirements of the proposed engagement.

Pricing considerations may include project complexity, language combinations, data volume, required expertise, turnaround time, quality assurance procedures, and other relevant factors.

Unless expressly stated otherwise, website descriptions, preliminary discussions, and indicative pricing do not constitute a final or binding commercial offer.

A quotation becomes binding only where accepted in accordance with its stated conditions and any applicable contractual requirements.

04

Project Assessment and Acceptance

Shufeyr Freelance Agency may assess proposed projects to determine whether the requested services can be delivered within the required scope, timeline, quality expectations, and available resources.

Project acceptance may depend on technical feasibility, specialist availability, lawful processing requirements, contractual conditions, and other relevant considerations.

The agency may decline a proposed engagement where the requirements cannot reasonably be fulfilled or where the proposed activities raise legal, ethical, confidentiality, or operational concerns.

05

Project Agreements and Statements of Work

Before commencing a professional engagement, the parties should establish appropriate written terms covering the relevant responsibilities and commercial arrangements.

Depending on the project, these may include:

  • The agreed scope of services.
  • Project deliverables and technical specifications.
  • Timelines, milestones, and delivery procedures.
  • Quality standards and acceptance criteria.
  • Pricing, invoicing, and payment arrangements.
  • Confidentiality and data protection obligations.
  • Intellectual property ownership and permitted use.
  • Revision procedures, change requests, and dispute resolution arrangements.

Where a separately executed agreement conflicts with these general Website Terms of Use, the specific agreement will govern the relevant engagement to the extent of that conflict.

06

Client-Provided Data and Materials

Clients are responsible for ensuring that they have the necessary rights, permissions, and lawful authority to provide datasets, documents, recordings, images, or other materials for the intended services.

Confidential or sensitive materials should be exchanged through appropriate authorized channels and handled in accordance with applicable contractual and data protection requirements.

Unless otherwise agreed, submission of project materials does not transfer ownership of those materials to Shufeyr Freelance Agency.

07

Service Delivery and Quality Assurance

Shufeyr Freelance Agency aims to deliver professional services in accordance with agreed project instructions, specifications, and quality expectations.

Quality assurance activities may include linguistic review, annotation validation, consistency checks, accuracy assessments, and other procedures appropriate to the project.

Specific quality thresholds, performance metrics, acceptance criteria, and revision obligations must be established through the relevant project agreement where applicable.

08

Project Changes and Additional Requirements

Changes to an agreed project scope, dataset volume, language coverage, technical specifications, or delivery schedule may affect the resources, pricing, and time required for completion.

Material changes should be reviewed and confirmed by the relevant parties before additional work is undertaken.

Any resulting adjustments to fees, milestones, or deliverables should be documented through an appropriate written agreement or approved change request.

09

Payment and Commercial Arrangements

Payment terms, invoicing procedures, currencies, milestone arrangements, and any applicable taxes or charges are determined by the relevant quotation, service agreement, or other written commercial arrangement.

Unless expressly agreed otherwise, submitting a website inquiry or receiving general service information does not create a payment obligation.

Clients should verify payment instructions through authorized agency communication channels before transferring funds.

10

Professional Talent and Project Coordination

Where services involve freelance linguists, annotators, reviewers, evaluators, or other professional contributors, Shufeyr Freelance Agency may coordinate appropriate talent based on the agreed project requirements.

Professional assignments remain subject to relevant qualification requirements, availability, confidentiality obligations, project instructions, and contractual arrangements.

The agency does not guarantee the availability of a particular individual or specialist for every proposed engagement.

11

No Guarantee of Universal Service Availability

Although Shufeyr Freelance Agency aims to support diverse multilingual and AI-related requirements, not every service, language, dialect, specialist capability, or delivery schedule will necessarily be available for every project.

Availability, feasibility, and specific deliverables will be confirmed during project assessment and contractual discussions.

12

Official Service Inquiries and Quotations

Prospective clients seeking information, professional consultation, or project quotations may contact our official team through the following channels:

Clients are encouraged to provide a clear description of their requirements to facilitate an appropriate response and project assessment.

Our Commitment: Shufeyr Freelance Agency is committed to promoting transparent professional communication, responsible project coordination, and mutually understood commercial arrangements across its multilingual language and AI data services.

Accuracy, Availability and Website Information

Shufeyr Freelance Agency, including its Shufeyr AI Talent & Data Services operations, aims to provide accurate, relevant, and professionally presented information about its services, capabilities, opportunities, and business activities.

We recognize the importance of transparency and reliable communication when clients, freelance professionals, business partners, and website visitors evaluate our multilingual language solutions, AI data services, and related professional offerings.

Although we make reasonable efforts to maintain the quality and relevance of information published on our website, certain details may change over time due to operational requirements, service developments, resource availability, or other circumstances.

01

Accuracy of Website Information

Information published on our website is intended to provide a general overview of Shufeyr Freelance Agency, our professional capabilities, and available services.

We aim to ensure that service descriptions, business information, contact details, and other published materials are reasonably accurate and current.

However, website information may occasionally contain errors, omissions, outdated details, or information requiring clarification.

Where an error is identified, we aim to review and correct it within a reasonable period.

02

Availability of Professional Services

Our AI training data, data annotation, transcription, translation, localization, linguistic quality assurance, multilingual AI evaluation, and related services are subject to project requirements and operational capacity.

The availability of a particular service may depend on language coverage, specialist expertise, dataset characteristics, technical complexity, project timelines, and other relevant factors.

The publication of a service description does not guarantee that the service will be available for every proposed engagement.

03

Availability of AI Talent and Language Professionals

Shufeyr Freelance Agency may coordinate professional linguists, annotators, transcription specialists, translators, evaluators, reviewers, and other qualified contributors for relevant projects.

The availability of individual professionals or specialist capabilities may vary according to qualifications, project requirements, scheduling, and contractual arrangements.

References to our professional talent network do not constitute a guarantee that a particular individual, language specialist, or technical resource will be available for every assignment.

04

Project Specifications and Service Confirmation

Information presented on our website should not be treated as a substitute for confirmed project specifications, written quotations, statements of work, or service agreements.

Clients are encouraged to confirm relevant details, including:

  • The agreed scope of services and deliverables.
  • Supported languages, dialects, and specialist requirements.
  • Dataset formats, volumes, and technical specifications.
  • Quality standards and acceptance criteria.
  • Project timelines, milestones, and delivery arrangements.
  • Pricing, payment terms, and contractual responsibilities.
  • Confidentiality, intellectual property, and data protection requirements.

Specific project commitments become applicable in accordance with the relevant written agreement.

05

Website Accessibility and Technical Availability

We aim to maintain a functional, accessible, and reliable website for visitors seeking information about our agency and services.

However, access to the website or certain digital features may occasionally be interrupted due to maintenance, technical difficulties, network disruptions, security concerns, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted or error-free access to every website feature at all times.

06

Updates to Services and Website Content

Shufeyr Freelance Agency may update, improve, modify, or discontinue website content, service descriptions, digital features, or publicly advertised offerings where reasonably necessary.

Such changes may reflect evolving business needs, professional capabilities, technological developments, or operational requirements.

Changes to website content do not automatically amend existing contractual obligations under separately executed agreements.

07

AI-Related Information and Technology Limitations

Information about AI data services, multilingual evaluation, linguistic quality assurance, and related technical capabilities is provided to help prospective clients understand our professional offerings.

AI-related project outcomes may depend on dataset quality, task specifications, evaluation methodology, language characteristics, technical limitations, and other factors relevant to the engagement.

Any specific performance commitments, accuracy thresholds, quality benchmarks, or acceptance standards must be established through the applicable project agreement.

Where AI-assisted website support is available, automated responses may contain inaccuracies or incomplete information and should be verified with authorized agency representatives when important business decisions are involved.

08

Third-Party Information and External Resources

Our website may reference external platforms, professional resources, technology services, or third-party websites.

While such references may be provided for convenience or general information, Shufeyr Freelance Agency does not necessarily control or endorse the content, accuracy, availability, or privacy practices of independent third-party resources.

Visitors are encouraged to review relevant information and terms directly with the external provider.

09

No Automatic Professional or Commercial Commitment

Website content, general service descriptions, promotional information, and preliminary communications do not independently create a binding service agreement, guaranteed quotation, employment offer, freelance assignment, or confirmed project engagement.

Professional commitments must be established through appropriate confirmation and applicable contractual arrangements.

10

Responsibility and Applicable Legal Rights

Shufeyr Freelance Agency aims to exercise reasonable care in presenting information and operating its website.

To the extent permitted by applicable law, general website information is provided without a guarantee that every published detail will remain complete, current, or suitable for every visitor's particular purpose.

Nothing in this section is intended to exclude liability or restrict legal rights that cannot lawfully be excluded or restricted.

11

Reporting Inaccuracies and Requesting Clarification

Visitors who identify inaccurate information, outdated service descriptions, broken website features, or other concerns are encouraged to contact our official support team.

For important project-related decisions, clients should request written confirmation of relevant service capabilities, commercial terms, and contractual requirements.

Our Commitment: Shufeyr Freelance Agency remains committed to promoting transparent communication, responsible professional representation, and continuous improvement across its multilingual language and AI data services.

Intellectual Property Rights and Ownership

Shufeyr Freelance Agency, including its Shufeyr AI Talent & Data Services operations, is committed to protecting intellectual property, original creative works, proprietary information, professional materials, and confidential project assets.

We recognize the importance of safeguarding our agency's original website content, photographs, visual identity, branding, and business materials while respecting the intellectual property rights of clients, freelance professionals, business partners, and other lawful rights holders.

Ownership, licensing, permitted use, confidentiality, and the transfer of intellectual property rights are governed by applicable laws and relevant contractual agreements.

01

Ownership of Website Content, Photographs and Visual Materials

All original website content, photographs, images, graphics, logos, branding elements, service descriptions, promotional materials, original publications, and other creative assets owned and published by Shufeyr Freelance Agency remain the intellectual property of the agency.

All photographs and images displayed on the official Shufeyr Freelance Agency website are owned by the agency and form part of its professional identity and business presentation.

These materials are protected by applicable copyright and intellectual property laws.

The publication of these materials on our website does not transfer ownership or grant visitors unrestricted permission to reproduce, modify, distribute, republish, sell, or commercially exploit them.

Any use requiring authorization must receive prior written permission from Shufeyr Freelance Agency, except where otherwise permitted by applicable law.

02

Agency Name, Branding and Business Identity

The names Shufeyr Freelance Agency and Shufeyr AI Talent & Data Services, together with their associated logos, visual identity, original branding elements, and promotional materials, represent the agency's official business identity.

These names and materials may be protected by applicable trademark, copyright, and other intellectual property laws.

No individual, business, or organization may use our agency's name, logo, photographs, or branding to falsely suggest employment, authorization, endorsement, partnership, affiliation, or official representation.

Impersonation, misleading business representation, and unauthorized commercial use of our identity are prohibited.

03

Permitted Use of Website Materials

Visitors may access and review publicly available information on our website for legitimate personal, educational, or professional reference purposes.

Unless authorized by Shufeyr Freelance Agency or otherwise permitted by applicable law, visitors must not:

  • Copy, reproduce, or commercially distribute protected website materials.
  • Download and republish agency-owned photographs or images without permission.
  • Use our logos, branding, or business identity to create misleading websites, advertisements, or professional profiles.
  • Present agency-owned photographs, graphics, written content, or other materials as their own original work.
  • Modify, reproduce, or redistribute protected content in violation of applicable intellectual property rights.
  • Use protected materials for unauthorized commercial purposes.
  • Remove, alter, or misrepresent copyright notices, ownership statements, or attribution information.

Any request for permission to use protected materials should be submitted through our official communication channels.

04

Client Ownership of Original Project Materials

Clients retain their existing intellectual property rights in datasets, documents, recordings, images, transcripts, terminology resources, and other materials they lawfully provide to Shufeyr Freelance Agency for professional services.

Submitting project materials to the agency does not, by itself, transfer ownership of those materials.

Our authority to access, process, reproduce, modify, annotate, translate, transcribe, or otherwise use client-provided materials is limited to the permissions established by the applicable service agreement, project instructions, and relevant laws.

Client materials must not be used for unrelated purposes without appropriate authorization.

05

Ownership of Professional Project Deliverables

Intellectual property rights in completed translations, transcriptions, annotations, linguistic evaluations, quality assurance reports, datasets, and other professional deliverables are determined by the applicable written agreement.

Depending on the engagement, such agreements may establish:

  • Ownership and assignment of intellectual property rights.
  • Licensing and permitted use of completed deliverables.
  • Conditions for transferring ownership.
  • Rights retained by the agency, client, or professional contributors.
  • Restrictions on publication, distribution, or reuse.
  • Payment-related conditions affecting the delivery or licensing of work.

No automatic transfer of intellectual property rights should be assumed solely from a project inquiry, preliminary discussion, or delivery of work unless supported by the applicable agreement or law.

06

Freelancer and Professional Contributor Rights

Freelance linguists, translators, transcription specialists, data annotators, AI evaluators, reviewers, and other professional contributors may create original materials or contribute to project deliverables during authorized assignments.

The ownership, licensing, assignment, and permitted use of these contributions are governed by the applicable freelancer agreement, client contract, and relevant intellectual property laws.

Freelance professionals must not independently publish, distribute, sell, disclose, or reuse confidential client datasets, restricted project materials, or protected deliverables without appropriate authorization.

Professional contributors are also expected to respect the intellectual property rights of the agency, its clients, and other lawful rights holders.

07

AI Training Data and Dataset Rights

Shufeyr AI Talent & Data Services supports professional activities involving AI training data, multilingual annotation, speech transcription, linguistic evaluation, dataset review, and related data services.

Project datasets may contain copyrighted materials, personal information, confidential business records, proprietary language resources, or other legally protected information.

Clients and other parties supplying such materials are responsible for ensuring they possess the necessary rights, permissions, and lawful authority for the intended processing.

Shufeyr Freelance Agency aims to process authorized datasets within the agreed project scope and applicable legal requirements.

Client-provided datasets must not be sold, distributed to unauthorized parties, repurposed for unrelated commercial activities, or used for unrelated AI model training without appropriate authorization and a lawful basis.

08

AI-Assisted Work and Intellectual Property

Certain professional assignments may involve authorized AI-assisted technologies, evaluation of AI-generated content, or other technology-supported workflows.

The use of AI technologies does not automatically establish copyright ownership, unrestricted commercial rights, or exclusive control over generated materials.

Ownership and permitted use of AI-assisted outputs depend on applicable laws, relevant contractual arrangements, technology-provider terms, and the nature of human contributions.

Any restrictions concerning AI tool usage, confidentiality, attribution, publication, or reuse should be established through the relevant project instructions or service agreement.

09

Confidential and Proprietary Information

Confidential client information, restricted datasets, project specifications, internal evaluation materials, proprietary methodologies, business records, and other protected information must be handled in accordance with applicable confidentiality obligations and contractual requirements.

Access to confidential information does not grant ownership or independent permission to reproduce, publish, distribute, disclose, or commercially exploit that information.

Confidentiality responsibilities may continue after the completion or termination of a professional engagement where required by the applicable agreement or law.

10

Third-Party Intellectual Property in Client Projects

Although the photographs and images displayed on our official website belong to Shufeyr Freelance Agency, materials supplied for client projects may contain intellectual property owned by clients or other third parties.

Such project materials remain subject to the applicable ownership rights, licensing conditions, permissions, and legal requirements.

Clients, freelancers, and other professional contributors must respect third-party intellectual property rights when submitting, processing, or using materials in connection with our services.

Nothing in these Website Terms of Use transfers ownership of independent third-party intellectual property to Shufeyr Freelance Agency.

11

Reporting Intellectual Property Concerns

Individuals or organizations who identify suspected copyright infringement, unauthorized reproduction of agency photographs, misuse of our branding, impersonation, or other intellectual property concerns are encouraged to contact our official support team.

Reports should identify the relevant material, explain the nature of the concern, and provide sufficient information to support an appropriate assessment.

For urgent initial assistance, individuals may contact our team through WhatsApp.

For detailed intellectual property complaints or matters involving confidential documents, email is the preferred initial contact channel so that an appropriate method of sharing supporting evidence can be arranged.

12

Protection and Enforcement of Intellectual Property Rights

Shufeyr Freelance Agency reserves the right to take lawful and proportionate action to protect its intellectual property, original photographs, website content, branding, confidential information, and legitimate professional interests.

Where suspected infringement or misuse is identified, appropriate measures may include reviewing complaints, requesting clarification, seeking the removal of unauthorized materials, or pursuing available legal remedies.

Such measures will be undertaken in accordance with applicable laws and relevant contractual obligations.

Nothing in this section is intended to restrict lawful uses of protected materials or rights that cannot legally be excluded or limited.

Our Commitment: Shufeyr Freelance Agency remains committed to protecting its original creative assets, respecting client ownership, supporting fair professional collaboration, and promoting responsible intellectual property practices throughout its multilingual language and AI data services.

Shufeyr AI Assistant — Limitations and Responsible Use

Shufeyr Freelance Agency provides Shufeyr AI Assistant as an automated website communication and customer assistance feature designed to help visitors access general information, understand our services, and connect with our support team.

Shufeyr AI Assistant is separate from Shufeyr AI — AI Talent & Data Services, which represents the agency's professional AI data annotation, transcription, translation, linguistic quality assurance, multilingual evaluation, and related business operations.

While we aim to provide helpful, reliable, and accessible assistance, visitors should understand the capabilities and limitations of automated responses.

01

Purpose and Scope of Shufeyr AI Assistant

Shufeyr AI Assistant is designed to support website visitors by providing general guidance about:

  • Shufeyr Freelance Agency and its business activities.
  • Shufeyr AI Talent & Data Services and other professional offerings.
  • AI data annotation, transcription, translation, localization, and linguistic quality assurance.
  • Client inquiries, project consultations, and quotation requests.
  • General freelancer opportunities and professional collaboration.
  • Website navigation, contact information, and support procedures.
  • Access to authorized human support representatives.

The assistant is intended to facilitate communication and does not independently deliver professional project services or replace formal client engagement procedures.

02

Accuracy and Reliability of Automated Responses

Shufeyr AI Assistant generates automated responses based on available information and the context of a visitor's inquiry.

Although the agency aims to provide useful and relevant assistance, automated responses may occasionally contain inaccuracies, incomplete explanations, outdated information, or misunderstandings.

Visitors should not assume that every response has been individually reviewed or approved by an authorized agency representative.

Important information relating to project pricing, service availability, contractual obligations, employment, payments, or professional commitments should be independently confirmed through official agency channels.

03

No Authority to Make Binding Commitments

Shufeyr AI Assistant does not have independent authority to enter into contracts, approve projects, issue binding quotations, confirm employment, or make financial commitments on behalf of Shufeyr Freelance Agency.

Automated responses do not constitute:

  • A legally binding service agreement.
  • A final or guaranteed project quotation.
  • Confirmation of project acceptance.
  • A guaranteed delivery date or service outcome.
  • A confirmed freelance assignment or employment offer.
  • Authorization of a payment, refund, or financial transaction.
  • An amendment to an existing contract or written agreement.

Binding commitments require appropriate authorization and confirmation through the agency's established business procedures.

04

Information About Shufeyr AI Services

Shufeyr AI Assistant may provide general explanations of the professional services offered through Shufeyr AI Talent & Data Services.

However, the assistant cannot independently guarantee the availability of a particular language, specialist, dataset-processing capability, project timeline, or professional resource.

Clients seeking services should provide their project requirements for appropriate assessment and written confirmation by an authorized agency representative.

05

Human Support and Escalation

Visitors may use the available human support option to request assistance from an agency representative.

Where appropriate, the assistant may direct visitors to human support for matters involving:

  • Detailed project consultations.
  • Specific quotations or commercial negotiations.
  • Contractual questions or disputes.
  • Confidential or sensitive business inquiries.
  • Technical issues requiring individual investigation.
  • Corrections or clarification of automated responses.

Visitors requesting human assistance may be asked to provide their name, email address, or other relevant contact details for communication and follow-up.

Human support is subject to team availability, and response times may vary.

06

Responsible and Acceptable Use

Visitors must use Shufeyr AI Assistant lawfully, respectfully, and in accordance with the Website Terms of Use.

The following activities are prohibited:

  • Attempting to disrupt, manipulate, or compromise the assistant or website.
  • Using the assistant for fraud, impersonation, harassment, or unlawful activities.
  • Attempting to obtain restricted client data or confidential agency information without authorization.
  • Submitting malicious instructions intended to interfere with the assistant's intended operation.
  • Misrepresenting automated responses as confirmed agency decisions.
  • Using the assistant to infringe intellectual property, privacy, or other legal rights.

Shufeyr Freelance Agency may take reasonable protective measures in response to suspected misuse or security concerns.

07

Privacy and Protection of Submitted Information

Visitors should avoid submitting passwords, payment card information, sensitive identification documents, confidential client datasets, or other highly sensitive materials through ordinary chatbot conversations.

Information submitted through Shufeyr AI Assistant may be processed by relevant technology service providers to generate responses and support the website's communication functions.

Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.

Clients who need to share confidential project materials should first contact an authorized agency representative to confirm an appropriate submission method.

08

Automated Assistance and Professional Advice

Shufeyr AI Assistant provides general information and communication support.

Its responses are not intended to replace independent legal, financial, medical, regulatory, or other specialized professional advice.

Visitors remain responsible for verifying information and obtaining qualified advice where necessary.

09

Availability and Technical Limitations

Shufeyr Freelance Agency aims to maintain a functional and accessible automated support experience.

However, Shufeyr AI Assistant may occasionally experience interruptions, delays, maintenance periods, technical difficulties, or temporary service restrictions.

The agency does not guarantee uninterrupted or error-free operation of the assistant.

Visitors may contact the agency through its alternative official communication channels when automated support is unavailable.

10

Human Communication and Official Confirmation

Information provided by an authorized human representative may clarify or correct general automated guidance.

For important commercial, contractual, technical, or project-related matters, visitors should request appropriate written confirmation.

Automated responses do not override separately executed agreements or legally binding obligations.

11

Reporting Errors and Support Concerns

Visitors who encounter inaccurate responses, inappropriate content, technical problems, or other concerns involving Shufeyr AI Assistant are encouraged to contact our team.

Visitors may provide a brief description of the issue and relevant conversation details to assist with its review, while avoiding unnecessary disclosure of sensitive information.

12

Continuous Improvement and Responsible AI Assistance

Shufeyr Freelance Agency may review and improve Shufeyr AI Assistant to enhance the quality, relevance, accessibility, and reliability of visitor support.

The agency may update the assistant's features, information, operating procedures, or availability in response to operational needs, technological developments, and applicable legal requirements.

Nothing in this section excludes or limits legal rights or responsibilities that cannot lawfully be excluded or restricted.

Shufeyr AI Assistant remains a supplementary website communication tool. Official commercial commitments, professional project agreements, and contractual decisions remain subject to appropriate human authorization and written confirmation.

Our Commitment: Shufeyr Freelance Agency remains committed to responsible AI assistance, transparent communication, and professional service delivery across its business operations.

External Services, Third-Party Websites and Links

Shufeyr Freelance Agency, including its Shufeyr AI Talent & Data Services operations, may provide links to external websites, professional platforms, communication services, and other third-party resources for legitimate business, informational, and operational purposes.

These external resources may help clients, freelancers, business partners, and website visitors access additional information, communicate with our team, or participate in authorized professional activities.

We recognize the importance of transparency when visitors interact with services that are operated independently of Shufeyr Freelance Agency.

01

External Websites and Third-Party Links

Our website may contain links directing visitors to websites, platforms, or resources operated by independent third parties.

Such links may be provided for convenience, professional reference, communication, or access to relevant services.

Unless expressly stated otherwise, the inclusion of an external link does not establish ownership, endorsement, sponsorship, partnership, or responsibility for the third party's activities.

02

Independent Third-Party Services

External websites and services operate under their own terms of use, privacy policies, security practices, and operational procedures.

Shufeyr Freelance Agency does not generally control the content, availability, functionality, or policies of independently operated websites.

Visitors should review the applicable terms and privacy notices before submitting personal information, creating accounts, making payments, or engaging in transactions through external platforms.

03

Professional Platforms and Business Collaboration

Shufeyr Freelance Agency may communicate or collaborate with clients, freelance professionals, technology companies, and business partners through authorized external professional platforms.

Such activities may relate to:

  • AI training data and multilingual dataset projects.
  • Translation, transcription, and localization assignments.
  • Data annotation and linguistic quality assurance.
  • AI-generated content evaluation and review.
  • Professional recruitment and freelance collaboration.
  • Project coordination, communication, and delivery.
  • Other legitimate business and administrative activities.

Participation through an external platform may be subject to that platform's independent rules and any applicable agreement between the relevant parties.

04

External Communication Channels

Visitors may contact Shufeyr Freelance Agency through the official communication channels identified on our website, including email and WhatsApp.

These services are operated by independent providers and may apply their own terms, privacy policies, and data-handling practices.

Visitors should exercise appropriate care when sharing confidential business information, personal documents, financial details, or sensitive project materials through external communication channels.

The agency may recommend a more appropriate method for exchanging restricted or confidential materials where necessary.

05

Third-Party Technology and AI-Related Services

Certain website features, communication functions, and professional workflows may involve services provided by external technology providers.

For example, Shufeyr AI Assistant may rely on third-party technology to facilitate automated website conversations and related assistance.

Professional engagements under Shufeyr AI Talent & Data Services may also involve authorized external systems or platforms where appropriate to the agreed project.

Any handling of client materials, confidential information, or personal data must remain subject to applicable agreements, authorized purposes, and relevant data protection requirements.

The use of an external technology service does not automatically authorize unrelated use or disclosure of client-provided materials.

06

Privacy and Personal Information

When visitors follow external links or interact with third-party services, those providers may independently collect or process information under their own privacy practices.

Shufeyr Freelance Agency's Privacy Policy explains how the agency handles personal information within the scope of its own activities.

Where an external provider processes personal information on behalf of the agency, the relevant arrangements remain subject to applicable data protection obligations.

Visitors should consult the privacy policies of independent external services to understand how those services handle information they collect directly.

07

Accuracy and Availability of External Resources

Shufeyr Freelance Agency does not guarantee that external websites, links, applications, or services will remain continuously accessible, accurate, secure, or free from technical problems.

External providers may change their content, policies, features, pricing, or availability without notice to our agency.

We may review, update, or remove external links from our website where appropriate.

08

External Transactions and Commercial Arrangements

Any transaction, subscription, purchase, or separate commercial arrangement entered into directly between a visitor and an independent third-party provider is generally governed by the terms agreed between those parties.

Shufeyr Freelance Agency is not automatically a party to such arrangements merely because a link or reference appears on its website.

Where the agency has expressly entered into a professional agreement or has legal responsibilities relating to a particular transaction, those responsibilities remain governed by the applicable agreement and law.

09

Protection Against Impersonation and Fraudulent Links

Visitors should exercise caution when encountering websites, social media profiles, payment requests, recruitment messages, or other communications claiming to represent Shufeyr Freelance Agency.

Our official website is: https://shufeyrfreelance.com

Visitors are encouraged to verify unusual requests, payment instructions, or professional offers through the agency's published contact channels.

No external website or individual should be assumed to represent Shufeyr Freelance Agency without appropriate confirmation.

10

Intellectual Property and External Materials

Materials accessed through independent third-party websites may be protected by copyright, trademarks, licensing agreements, and other intellectual property rights.

Visitors, clients, and freelance contributors must respect the rights of the relevant owners.

The inclusion of an external link does not grant permission to reproduce, redistribute, modify, or commercially exploit third-party content.

Similarly, external parties must not misuse the intellectual property, original photographs, branding, or protected materials belonging to Shufeyr Freelance Agency.

11

Reporting External Link or Service Concerns

Visitors who encounter suspicious external links, fraudulent accounts, misleading communications, unauthorized requests for payment, or other concerns involving services associated with Shufeyr Freelance Agency are encouraged to report the matter through our official channels.

Reports should include relevant details, such as the website address, communication method, or description of the concern, without unnecessarily disclosing passwords, payment credentials, or confidential information.

We aim to review relevant reports and take appropriate action within the scope of our authority and applicable legal obligations.

Our Commitment: Shufeyr Freelance Agency remains committed to transparent communication, responsible use of external technology, protection of client information, and safe professional collaboration across its multilingual language and AI data services.

Liability, Disclaimers and Dispute Resolution

Shufeyr Freelance Agency, including its Shufeyr AI Talent & Data Services operations, is committed to responsible business practices, professional service delivery, transparent communication, and fair resolution of concerns arising from the use of its website and services.

We recognize the importance of clearly defined responsibilities, reasonable expectations, and appropriate dispute resolution procedures in our relationships with clients, freelance professionals, business partners, and website visitors.

This section explains the general limitations of website information, responsibilities associated with professional engagements, and procedures for addressing disagreements or complaints.

Specific contractual obligations remain governed by the relevant written agreements and applicable laws.

01

General Website Information and Disclaimers

Information published on the Shufeyr Freelance Agency website is provided for general informational, communication, and professional reference purposes.

Although we make reasonable efforts to maintain accurate and relevant information, we do not guarantee that every website description, publication, or general statement will always be complete, current, or suitable for every visitor's particular circumstances.

Website information should not be interpreted as a binding service commitment unless expressly confirmed through an authorized written agreement.

02

Professional Service Responsibilities

Shufeyr Freelance Agency aims to perform accepted professional engagements with reasonable care, skill, diligence, and attention to the agreed project requirements.

Our services may include AI data annotation, speech transcription, translation, localization, linguistic quality assurance, multilingual AI evaluation, dataset review, and related professional activities.

The scope of our responsibilities, deliverables, quality standards, acceptance criteria, timelines, and other obligations will be determined by the applicable service agreement.

Nothing in these Website Terms of Use is intended to reduce responsibilities expressly accepted under a valid written agreement.

03

Project Outcomes and Performance Limitations

The results of professional AI data and language projects may depend on factors including:

  • The quality, completeness, and suitability of source materials.
  • The clarity and consistency of client instructions.
  • Dataset complexity and technical requirements.
  • Language characteristics and specialist availability.
  • Agreed quality standards and evaluation methodologies.
  • Client feedback, approvals, and required cooperation.
  • Other circumstances relevant to the particular engagement.

Shufeyr Freelance Agency does not guarantee a particular AI model performance improvement, commercial outcome, or technical result unless such a commitment is expressly established in the applicable agreement.

Agreed quality and delivery obligations remain enforceable in accordance with their terms and applicable law.

04

Client Responsibilities and Submitted Materials

Clients are responsible for providing accurate project information, appropriate instructions, and materials they are lawfully entitled to submit for processing.

Clients should communicate relevant technical specifications, confidentiality requirements, quality expectations, and project deadlines before the relevant work begins.

Where delays, inaccuracies, or complications arise from incomplete instructions, unauthorized materials, or changes to project requirements, the parties should assess their respective responsibilities under the applicable agreement.

Nothing in this section automatically transfers all responsibility for project outcomes to the client.

05

Freelancer and Professional Contributor Responsibilities

Freelancers and other professional contributors participating in authorized assignments are expected to follow applicable project instructions, confidentiality obligations, intellectual property requirements, and agreed professional standards.

Their specific rights and responsibilities are determined by the relevant engagement agreements and applicable laws.

Where Shufeyr Freelance Agency has accepted responsibility for coordinating or delivering a project, the involvement of freelance contributors does not automatically remove the agency's contractual or legal obligations.

06

Shufeyr AI Assistant Limitations

Shufeyr AI Assistant is an automated website communication feature intended to provide general information and facilitate visitor assistance.

Automated responses may occasionally contain errors, omissions, misunderstandings, or outdated information.

Visitors should obtain confirmation from an authorized agency representative before relying on automated responses for significant commercial, contractual, financial, legal, or technical decisions.

Shufeyr AI Assistant cannot independently enter into binding contracts, approve final quotations, authorize payments, or guarantee professional project outcomes.

These limitations do not exclude responsibilities that Shufeyr Freelance Agency may have under applicable law.

07

Website Availability and Technical Interruptions

We aim to maintain a functional and accessible website, including its communication and support features.

However, website access may occasionally be interrupted by maintenance, technical failures, network disruptions, security concerns, or circumstances outside our reasonable control.

We do not guarantee that every website feature will operate continuously without interruption or error.

Where an interruption affects an existing professional engagement, the relevant contractual obligations and applicable laws will determine the parties' rights and responsibilities.

08

Third-Party Services and External Platforms

Shufeyr Freelance Agency may use or provide access to authorized external communication services, professional platforms, and technology resources.

Independent third-party providers may operate under their own terms, policies, and technical conditions.

The agency is not automatically responsible for every act or omission of an independent third party merely because that party's website or service is referenced on our website.

However, where the agency engages a provider to perform functions on its behalf, its responsibilities will be determined by the relevant agreements and applicable laws, including data protection requirements where relevant.

09

Limitations of Liability

To the extent permitted by applicable law, Shufeyr Freelance Agency's liability in connection with general website use, professional services, or related activities will be assessed in accordance with the applicable contractual terms and legal requirements.

Any agreed limitations or exclusions of liability must be interpreted consistently with applicable law and must not override rights or remedies that cannot lawfully be excluded.

Nothing in these Website Terms of Use is intended to exclude or limit liability for fraud, intentional misconduct, or any other matter for which exclusion or limitation is prohibited by law.

10

Complaints and Informal Dispute Resolution

Shufeyr Freelance Agency encourages clients, freelancers, business partners, and website visitors to raise concerns promptly and communicate in good faith.

Where a complaint or disagreement arises, the parties are encouraged to first attempt an appropriate informal resolution.

A complaint should, where relevant, include:

  • The name and contact information of the person raising the concern.
  • A description of the issue or disagreement.
  • Relevant project references or communication details.
  • Supporting information reasonably necessary to understand the concern.
  • The outcome or clarification being requested.

The agency may request additional information where reasonably necessary to assess the matter.

11

Review and Resolution of Complaints

Upon receiving a complaint, Shufeyr Freelance Agency aims to review the available information, identify the relevant circumstances, and communicate an appropriate response.

Depending on the nature of the concern, possible resolution measures may include:

  • Providing clarification or correcting inaccurate information.
  • Reviewing project instructions and contractual requirements.
  • Assessing disputed deliverables against agreed acceptance criteria.
  • Discussing appropriate revisions or corrective action.
  • Reviewing payment or invoicing concerns.
  • Referring the matter to an authorized representative for further consideration.
  • Exploring a mutually acceptable resolution where appropriate.

The availability of any particular remedy depends on the applicable agreement, circumstances, and legal requirements.

12

Formal Dispute Resolution

Where a dispute cannot be resolved through direct communication, the parties may consider mediation or another mutually agreed lawful dispute resolution procedure.

If a resolution cannot be reached, either party may pursue remedies available under the applicable agreement and relevant law.

Where a written service or freelancer agreement contains a valid dispute resolution or jurisdiction clause, that clause will govern the relevant contractual dispute to the extent permitted by law.

Nothing in these Website Terms of Use prevents a person from exercising rights to approach a competent court, regulator, or other authority where such rights cannot lawfully be restricted.

13

Applicable Law and Jurisdiction

These Website Terms of Use are intended to be interpreted in accordance with the applicable laws of Kenya, subject to any mandatory legal protections or other applicable legal requirements.

For professional engagements involving clients or contributors in other jurisdictions, the relevant written agreement may establish additional governing-law or dispute resolution provisions where legally permissible.

Any dispute concerning a separately executed agreement will be considered in accordance with that agreement and applicable law.

14

Reporting Complaints and Disputes

Visitors, clients, freelancers, and business partners may contact Shufeyr Freelance Agency through its official communication channels.

For formal contractual complaints, detailed disputes, or matters involving confidential documentation, email is the preferred initial contact channel.

Individuals should avoid sending sensitive personal information or confidential project materials through an unsuitable communication channel.

15

Good Faith and Fair Professional Conduct

Shufeyr Freelance Agency encourages respectful communication, accurate representation of concerns, and reasonable cooperation when resolving disagreements.

All parties are expected to act in good faith and respect applicable contractual obligations, confidentiality requirements, intellectual property rights, and legal responsibilities.

Nothing in this section is intended to prevent legitimate complaints, lawful reporting, regulatory cooperation, or the exercise of protected legal rights.

Our Commitment: Shufeyr Freelance Agency remains committed to responsible business conduct, professional accountability, fair dispute resolution, and maintaining trustworthy relationships with clients, freelance professionals, business partners, and website visitors.

Contact Information and Official Communications

Shufeyr Freelance Agency is committed to maintaining accessible, transparent, and professional communication with clients, freelance professionals, business partners, and website visitors.

Whether you are seeking multilingual language services, AI data solutions, professional collaboration, project assistance, or clarification of our legal policies, you may contact our team through the official channels listed below.

01

Official Contact Information

Business Name: Shufeyr Freelance Agency

Professional AI Services: Shufeyr AI — AI Talent & Data Services

Website Support Feature: Shufeyr AI Assistant

Official Website: https://shufeyrfreelance.com

Email: support@shufeyrfreelance.com

WhatsApp (Quick Support): +254 727 080 835

These channels are provided for legitimate professional inquiries, service requests, administrative communication, and website-related support.

02

Client Inquiries and Service Quotations

Organizations and prospective clients may contact Shufeyr Freelance Agency to request information or discuss professional services, including:

  • AI training data preparation and annotation.
  • Multilingual dataset review and quality assurance.
  • Speech transcription and audio processing.
  • Translation, localization, and language services.
  • Linguistic quality assurance and terminology review.
  • AI-generated content evaluation.
  • Professional linguist, annotator, and evaluator support.
  • Other related AI data and multilingual service requirements.

Clients are encouraged to provide a clear description of their project, required languages, estimated workload, technical specifications, and expected timelines.

Project acceptance, pricing, deliverables, and commercial arrangements remain subject to assessment and appropriate written confirmation.

03

Freelancer and Professional Collaboration Inquiries

Linguists, translators, transcription specialists, annotators, AI evaluators, reviewers, and other qualified professionals may contact the agency regarding potential collaboration.

Interested professionals may provide relevant information about their language capabilities, professional experience, specialist skills, and availability.

Submitting an inquiry or professional profile does not guarantee selection, assignment, employment, or a contractual engagement.

Any professional collaboration will be subject to applicable assessment procedures and agreed terms.

04

Shufeyr AI Assistant and Human Support

Shufeyr AI Assistant is available as a website communication feature intended to provide general assistance and help visitors access relevant information.

Visitors may also use the available human support option to request assistance from an authorized team representative.

Automated responses are informational and do not independently establish binding quotations, contracts, employment offers, or project commitments.

For important business matters, visitors should request confirmation through an official agency communication channel.

05

Privacy, Data Protection and Intellectual Property Concerns

Individuals who have questions about personal information, confidentiality, data protection, intellectual property, or the use of website materials may contact our team by email.

Where applicable, inquiries may relate to:

  • Requests concerning personal information.
  • Questions about data collection or processing.
  • Requests to correct or delete information.
  • Concerns about unauthorized disclosure.
  • Intellectual property or copyright complaints.
  • Unauthorized use of agency-owned photographs, images, or branding.
  • Confidentiality concerns involving professional projects.

Requests will be considered in accordance with applicable laws, contractual obligations, and the agency's relevant policies.

06

Complaints and Dispute-Related Communication

Clients, freelancers, and website visitors may contact the agency to report concerns involving website information, service delivery, professional conduct, contractual matters, or other legitimate business issues.

Where possible, formal complaints should include a clear description of the concern, relevant project details, supporting information, and the outcome being requested.

Email is the preferred initial contact channel for formal disputes and matters requiring supporting documentation.

Submitting a complaint does not affect any legal rights or remedies available under applicable law.

07

Communication Security and Verification

Visitors are encouraged to verify that communications claiming to originate from Shufeyr Freelance Agency are legitimate.

Before making payments, sharing confidential project materials, or responding to unusual requests, clients and professional contributors should confirm the instructions through an authorized agency channel.

The agency does not encourage visitors to disclose passwords, payment card credentials, or other highly sensitive information through ordinary website chat conversations.

Confidential documents and restricted datasets should be exchanged using an appropriate method agreed with an authorized representative.

08

Response Times and Availability

Shufeyr Freelance Agency aims to respond to legitimate inquiries within a reasonable period.

Response times may vary depending on the nature of the inquiry, team availability, project complexity, and operational circumstances.

The availability of automated assistance does not guarantee immediate access to a human representative.

Where a matter requires additional assessment, the agency may request further information or communicate appropriate next steps.

09

Official Website and Communication Channels

For general information about our services, professional capabilities, and business operations, visitors may access our official website:

https://shufeyrfreelance.com

For professional inquiries, quotations, formal complaints, and policy-related questions:

support@shufeyrfreelance.com

For quick assistance and general communication through WhatsApp:

+254 727 080 835

Shufeyr Freelance Agency remains committed to clear communication, responsible information handling, professional client relationships, and accessible support across its multilingual language and AI data services.